How we helped Mail Manager increase their revenues and improve their win rates
Mail Manager is the Outlook add-in developed by Arup to help project-based businesses eliminate their email management headache.
“We had a good product which generated a good renewal rate, but our business craved a sales engine that could match our ambition. While in a strong position to maximise growth opportunities, inconsistency in performance across the sales team and low conversion rates were holding us back. The team lacked the confidence to stand firm on price, squandering good prospects through unwarranted discounting, hampering growth with wasteful prospecting.
Keen to bolster their efforts and expedite congruency, and with a long-term view to transition them to more senior sales roles, we began a comprehensive search for the best sales training provider. Sandler’s robust system stood out and in Sandler London, we found world-class coaches, able to deliver on every level.”
“Having successfully engaged our whole team and imbibed a real commitment to change, Chris and the team set about instilling Sandler’s dependable techniques through a comprehensive program of in-house training. Bound by a practical framework, enabling us clarity in monitoring the sales process, the consultative nature of the Sandler system facilitates our team to provide the customer with the right solution at the right time. We utilise Sandler techniques at every stage of the sales process from introduction through to close.
Our team unreservedly connect with their Sandler training and benefit from monthly reinforcement sessions, while new starters are dropped into Sandler bootcamps. Where we have seen exceptional talent, Chris has taken on the role of personal coach and mentor as a means to accelerate and consolidate standout professional development.”
“We have seen remarkable results since we started working with Sandler London. The team’s confidence sky-rocketed knowing they are being invested in and trained by the best. In learning to succeed in driving targeted performance, the rapid growth potential of our business is being met.
Our Sandler-trained team doubled conversion rates, up from 7% to 16%. Our average order value has increased by 40%. Deal time closing has reduced from 86 to 52 days. Overall, our business has grown 300% year on year.
And while these metrics are, of course, compelling, the embedded hidden value continues to regenerate in a team who are more self aware, more accountable at every stage of the sales process, and better able to support their juniors. They are, effectively, invested over and above the outcome.”
Sandler has been instrumental in growing our business at 300% year-on-year. We simply wouldn't have that growth without Sandler.
Jacob Wardrop, Commercial Director